RHF TRAINING SCHEDULING POLICIES
(all appointments)
as of July 2023
Booking a single session: 24 hours notice or more in writing (best to book by 3p Sunday, connect even if you miss a booking window)
Recurring booking (more than 1 session/wk): Book by Sunday 3p in writing
Early Cancel (at least 6 hours prior to appt): Try for a reschedule in writing (same day or week)
Late Cancel (less than 6 hours prior): Must be in writing, docked for appt (w/o a reschedule)
No Show (miss appt w/o notification): May be docked for 2 sessions; missed + makeup work
Reschedule: Same day or same week in writing
Postponement: Trainer moves the appt in writing
Explaining recurring appointments…
Sunday Planning System…
The RHF schedule can fill fast and the session duration is likely 40 minutes (check your plan). If you want on the recurring weekly schedule (booking more than 1 session a week) please message me via text by Sunday (3p) so I can set the whole schedule in a timely manner. This process is a consistency tool and part of a weekly check in/accountability system. When sending in your requests I would like any and all available start times…
Exp. For one day, if you can train from 10a and need to leave by 1245p your requests would be 10a-12p available start times for that block (give me all your daily blocks). If you just list a single time slot, I may assume a tight window to train.
Please note that I cannot account for where you need to be after your appointments with RHF so cook that into your requests.
If you miss booking Sunday by 3p you run a high risk of losing booking options. Book on time and I can pretty much guarantee a booking. Book late and I cannot guarantee a requested booking, but you should still contact me!
Important to know:
• There is no slot guarantee for reoccurring bookings
• No bookings more than 5 days out
• Please allow a 5 min overlap for all appointments. Please arrive 5 minutes prior to your appointment
• Booking policies may be different depending on your plan
• Home training appointments may have a slight window with start time due to travel RHF reserves the right to adjust all scheduling (postponements).
Scheduling is subject to change due to weather, blackouts, trainer availability, venue availability, participation, and unforeseen circumstances.
Please note that RHF is closed for all major holidays. If postponed, you will most likely receive a text message (or email) typically at least 1 hour prior to appointment (but not limited to).
Make sure we have your email and mobile phone on file in order to connect with you timely.
Also, be sure to check the RHF APP (if applicable) daily via push notification for any announcements. You must have an RHF ACCOUNT for any real time special announcements or updates. Please turn on all notifications (email and text).
Cancel at least 6 hours prior to your appointment! This frees up the spot for someone else!
If you have an emergency let me know.
PLEASE KEEP IN MIND THAT ALL PLANS HAVE EXPIRATION DATES. PLEASE CHECK YOUR ACCOUNT OR RECEIPT FOR DETAILS